Privacy policy

Privacy Policy

PRIVACY POLICY – MTX DESIGNS

OVERVIEW

MTX Designs respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and other applicable laws. This Privacy Policy explains how we collect, use, store and protect your personal data when you interact with our website, request quotations, communicate via WhatsApp or email, or make use of our fabrication and installation services.

By using our website or providing information to MTX Designs, you consent to the practices described in this Privacy Policy.

  1. INFORMATION WE COLLECT

We may collect the following types of personal information:
• Name and surname
• Contact details such as phone number and email address
• Physical address for measurements and installations
• Business information for invoicing and quotations
• Communication records including emails, WhatsApp messages and call notes
• Project details such as dimensions, drawings and site photographs
• Website usage data such as IP address, device information and browser type

  1. HOW WE USE YOUR INFORMATION

MTX Designs uses your personal information to:
• Prepare and send quotations, invoices and contracts
• Manufacture, deliver and install products
• Communicate about projects, timelines and support
• Respond to enquiries received via website forms or WhatsApp
• Improve our website, marketing and customer experience
• Comply with legal, accounting and tax obligations

  1. PROJECT PHOTOGRAPHS AND MARKETING USE

During or after completion of projects, MTX Designs may take photographs or videos of installed products such as gates, balustrades, pergolas and steel structures. These images may be used for portfolio, social media, website galleries and advertising. We will not publish client names or exact addresses without explicit permission. Clients may request in writing that their project images not be used.

  1. WHATSAPP AND COMMUNICATION DATA

When you communicate with us via WhatsApp, email or phone, those messages may be stored to ensure accurate quoting, production and after-sales support. We do not share WhatsApp conversations with third parties except where necessary to complete your project, such as sending details to suppliers with your consent.

  1. SHARING OF INFORMATION

We do not sell or rent your personal information. We may share information only with:
• Payment processors and accounting services
• Delivery and courier partners
• Trusted suppliers involved in your project
• Professional advisors where required
• Authorities where required by South African law

All third parties are required to respect the security and confidentiality of your personal information.

  1. DATA SECURITY

We take reasonable technical and organizational measures to protect your information from loss, misuse, unauthorized access or disclosure. Electronic data is stored on password-protected systems and physical documents are kept in controlled environments accessible only to authorized staff.

  1. RETENTION OF INFORMATION

Personal information is retained only for as long as necessary to fulfill the purposes described in this policy, to provide warranty support, or as required by South African legislation such as tax and consumer laws.

  1. YOUR RIGHTS

You have the right to:
• Request access to your personal information
• Request correction of inaccurate or outdated data
• Object to processing of your information
• Request deletion where legally permissible
• Withdraw consent for marketing communications

Requests can be sent to info@mtxdesigns.co.za and will be handled in line with POPIA requirements.

  1. COOKIES AND WEBSITE TRACKING

Our website may use cookies and similar technologies to improve user experience, remember preferences and analyze traffic. You may disable cookies in your browser settings, though some features may not function correctly.

COOKIE BANNER TEXT SUGGESTION:
“We use cookies to improve your experience and to help us understand site usage. By continuing to browse, you agree to our Privacy Policy and use of cookies.”

  1. THIRD-PARTY LINKS

Our website may contain links to external websites such as suppliers or social platforms. MTX Designs is not responsible for the privacy practices of those sites and encourages users to review their policies.

  1. CHILDREN’S PRIVACY

Our services are intended for adults and businesses. We do not knowingly collect personal information from minors.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will indicate the effective date.

  1. CONTACT INFORMATION

For any questions regarding this Privacy Policy or to exercise your rights, contact:

MTX Designs
Email: info@mtxdesigns.co.za
Location: Johannesburg South, South Africa

MTX Designs is committed to handling your personal information with respect, transparency and care.